Who to write to
- support@buildkitly.com: help for existing customers, including orders, downloads, installing a theme and defects in a theme.
- sale@buildkitly.com: quotes and new projects, including customization and websites built elsewhere.
What to include
- Your order number (it is on your Lemon Squeezy receipt).
- The theme name and the platform you bought: WordPress, Shopify or Next.js.
- What you were trying to do, and what happened instead.
- A screenshot or the exact error message, if there is one.
- The address of your site if it is relevant.
What support covers
Support covers installing the theme as documented and fixing defects in the theme itself. It does not cover custom development, third-party plugins, hosting problems or content creation. These are available as separately quoted services, arranged by email.
Response times
We reply in the order messages arrive and do not promise a specific response time.
Safety
Never send passwords by email. If we need access to your site, we will arrange a secure way to do it.